At LVGS, we value transparency, trust and doing things properly. This Privacy Policy explains how we collect, use and protect your personal data when you interact with us, visit our website, or use our services.

​

We are committed to handling your data responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

​

Who we are

LVGS provides business consultancy, marketing and virtual support services to businesses across the UK.

Data Controller: LVGS
Website: LVGS.co.uk
Email: hello@lvgs.co.uk
Phone: +44 7388 365620

​

What information we collect

We only collect information that is necessary to deliver our services effectively. This may include:

• Your name

• Business name

• Email address

• Phone number

• Business information shared during enquiries, questionnaires or consultations

• Billing and payment information

• Any additional information you choose to share with us when working together

 

How we collect your information

We collect personal data when you:

• Contact us via our website, email or social media

• Complete an enquiry or onboarding questionnaire

• Book or attend a consultation

• Engage our services

• Provide feedback or communicate with us during our work together

 

How we use your information

We use your personal data to:

• Respond to enquiries and provide information about our services

• Tailor our services to your business needs

• Arrange and deliver consultations and agreed services

• Manage payments, invoices and records

• Communicate with you about your project or ongoing work

• Request feedback to help us improve our services

 

We will never use your data in a way that is unfair, excessive or unrelated to our work with you.

Legal basis for processing

 

Under UK GDPR, we rely on the following lawful bases to process your data:

• Contract: To deliver services you have requested or agreed to

• Legitimate interests: To manage our business, respond to enquiries and improve our services

• Legal obligation: To meet accounting or regulatory requirements

• Consent: Where you have explicitly agreed to be contacted or to share specific information

Payments

 

Payments are processed securely. LVGS does not store full payment card details. Any billing information is used solely for invoicing, accounting and record-keeping purposes.

 

How we store and protect your data

We take data protection seriously and use appropriate technical and organisational measures to keep your information secure. This includes:

• Secure systems and password-protected devices

• Limited access to personal data

• Only retaining information for as long as necessary

 

How long we keep your data

We retain personal data only for as long as needed to:

• Provide our services

• Meet legal or accounting requirements

• Resolve any queries or disputes

When data is no longer required, it is securely deleted or anonymised.

 

Sharing your information

We do not sell, rent or trade your personal data.

Your information may only be shared with trusted third parties where necessary to:

• Deliver agreed services

• Process payments

• Meet legal obligations

All third parties are required to respect the security of your data and treat it in accordance with the law.

 

Your rights

You have rights under UK GDPR, including the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data where applicable

• Object to or restrict processing

• Request data portability

• Withdraw consent at any time (where consent is the lawful basis)

To exercise any of these rights, please contact us at hello@lvgs.co.uk.

 

Cookies

Our website may use cookies to improve user experience and understand how visitors use our site. You can control or disable cookies through your browser settings.

 

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements. Any updates will be published on this page.

 

Questions

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

• Email: hello@lvgs.co.uk

• Phone: +44 7388 365620

• Website contact form or social channels

 

We’re here to support you, clearly and transparently.