LVGS · Business Improvement Consultant
I’m Lisa. I help businesses get to the bottom of recurring problems, make day-to-day work simpler and get their message across through social media and content.
Book your free 1-hour consultationBusiness Improvement
The same problem returns. A process takes longer than it should. Everything still needs your input.
Let’s understand what’s happening, listen to the people involved and find the cause. Then we can make practical changes that work for them.
Explore Business Improvement
Creative · Social media & content
Help someone understand your business? Answer a question? Give them a reason to get in touch?
From social media planning and management to copy and visuals, I help you create content with a clear purpose and a voice that feels like you.
Explore Creative
A useful place to start
If one of these questions sounds familiar, here’s something you can try—and how I can help you look into it further.
Your team might know the steps but be unsure which decisions they can make. Or the guidance might not cover what happens when something goes wrong.
A place to start: Take one question you’re asked repeatedly. Ask the person where they got stuck and what would help them decide next time. Their answer can tell us what needs to change.
Explore how I help with business improvementThe immediate fix may get things moving without changing what caused the problem. A repeated complaint, for example, can point to a gap earlier in the process.
A place to start: Pick a recent example and trace what happened before it reached you. Talk to the people involved. I’d help you piece together where the difficulty begins, then agree what to try and how to check whether it helps.
See how we investigate recurring problemsYou can have plenty of content without a clear message running through it. Someone new to your business may still be wondering whether you can help them.
A place to start: Read your last three posts as someone who’s never met you. Can they tell who you help, what you help with and what to do next? I can help you make that clearer, in words that still sound like you.
Explore Creative and content support
Hello, I’m Lisa
More than 20 years in customer service, team management and business improvement, alongside hands-on social media and content work.
You can tell me what’s frustrating you without having to turn it into a brief first. I’ll listen, ask questions and be honest about where I can help.
More about LisaYour free 1-hour consultation is a chance to talk through what’s happening and what you’d like to change.
Book your free 1-hour consultationNo obligation to continue.